Getting Started

Thank you for buying cabinets from us. This page contains important information about your purchase.

Shipment Receiving and Inspection

We strive to minimize shipping damage by choosing reputable shipping carriers and professional packaging materials. However, there are no damage proof items. All shipping damages fall into two main categories: visible and concealed damage.

Visible Damage
Any noticeable damage to shipment must be noted on delivery receipt. Driver will ask you to sign a delivery receipt, note damages before signing the delivery receipt. Please contact us within 7 calendar days to report shipping damage.

Concealed Damage
If you find damaged items inside an undamaged box, report the damages within 14 calendar days after receipt of shipment. Be prepared to submit photos of damage. If any shipping damage is reported in more than 14 calendar days after receipt of shipment, we will not be able to provide replacement parts at no charge. Shipping companies usually do not accept damage claims that are submitted late.

Missing Items
Count all items at the time of delivery. Product shortage is unusual, but should be handled properly. If any item is missing, note the shortage on the delivery receipt. All cabinet boxes have product code printed on them (e g W0936 or B30) to assist in identifying. Report the shortage within 7 calendar days after receipt of shipment. Feel free to call or email us with any questions regarding Shipping and Return Policy.

Cabinet Assembly Instructions

Assembly instructions provide important information about cabinet assembly. Contact us or cabinet manufacturer with any questions.
See details: Assembly Instructions

Cabinet Installation Information

We strongly recommend using professional contractors for cabinet installation and remodeling projects in general. Our page contains basic information that can help your contractor. Contact us or cabinet manufacturer with any questions.
See details: Installation Information

Maintenance and Care

Proper maintenance can help to preserve the original cabinet look for a long time.
See details: Maintenance and Care

Frequently Asked Questions

Our Frequently asked questions (FAQs) can provide useful information, they address common questions about our products.
See details: Frequently Asked Questions

If you have any questions, call our customer service at 800-650-1505